Shipping policy

At Hauteattire, we are committed to providing a smooth, reliable, and transparent delivery experience for every customer.

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♡ Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout, including:

• House/apartment/unit number

• Street name

• ZIP/postal code

• Valid phone number and email

If a package is returned due to an incomplete, incorrect, or undeliverable address:

• No refunds will be issued

• Re-shipment is available upon request (additional shipping fees apply)

Please double-check your details before placing your order.

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♡ Where We Ship

We currently ship within:

• United States

• Canada

We do not offer worldwide shipping at this time.

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♡ Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination

• Order weight

• Selected shipping speed

We do not profit from shipping fees and always aim to keep rates as fair as possible.

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♡ Processing Time

Orders are processed and dispatched within 24–48 hours.

Once your order has been shipped, it is handled by the carrier and is no longer within our control.

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♡ Couriers We Use

We currently ship through:

• USPS (United States orders)

• USPS / UPS (Canada orders)

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♡ Shipment Confirmation & Tracking

You will receive:

• An order confirmation email after purchase

• A tracking number once your order has shipped

If you do not receive tracking details, please check your spam/junk folder or contact us.

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♡ Estimated Delivery Times

• USA: 2–5 business days

• Canada: 5–10 business days

Please note: Delivery times are estimates and may be affected by external delays beyond our control.

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♡ Customs, Duties & Taxes (Canada Orders)

For Canadian orders, customs fees, duties, or taxes may apply depending on your location.

These charges are the responsibility of the customer and are not controlled by us.

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♡ Failed Deliveries / Returned Packages

If a package is not received and is returned to us:

• Re-shipment can be arranged (shipping fees apply again)

• No refunds will be issued for failed deliveries

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♡ Lost or Damaged Packages

Hauteattire is not responsible for packages lost or damaged during transit.

If your order arrives damaged:

• Please contact the shipping carrier to file a claim

• You may also contact us for assistance